Warranty Information

Dear Customer,


In the unfortunate event that one of our products did not meet your expectations or has developed a fault within the 90 Day Warranty period. (Detailed Below)


Click here to start the RA Process

Returns Authorisation Page


Once you have completed this, our system will generate an RA Number for you as well as provide you with a Pre-Populated Address Label.


Please attach this label to you return and return it to us for inspection.


As soon as we have a resolution, we will be in contact with you.


Thanks, and all apologies for the inconvenience.


Sample RA Label (To attach to your return)






NZ Laptop Wholesale Warranty Information


NZ Laptop Wholesale warrants for a period of 90 Days “Return to Base” from the date the equipment is invoiced to you, that the equipment and its components (except for batteries) will be free from any material defect in material or workmanship.



What to expect when buying a used Laptop Battery



If the equipment fails because of a defect in material or workmanship and you notify NZ Laptop Wholesale of the failure during the warranty period, NZ Laptop Wholesale will repair the equipment at no cost to you.


In the unlikely event that the equipment is supplied with a fault and/or incorrect specs we require to be notified immediately so we can rectify the issues.


If the equipment cannot be repaired in a cost-effective manner, as determined by NZ Laptop Wholesale, then NZ Laptop Wholesale will replace the equipment with a substantially comparable item of equipment.


If no comparable equipment is available, NZ Laptop Wholesale will refund the full purchase price.


If you refuse NZ Laptop Wholesale’s offer to repair or replace the equipment, you will receive a refund of the purchase price less a 15% handling charge.


In order for this warranty to apply, you must contact NZ Laptop Wholesale and obtain a Return Merchandise Authorization (RMA number). It is your organisation’s responsibility to ensure that a receipt from the carrier picking up the equipment is obtained.

If the returned equipment is defective, NZ Laptop Wholesale will cover the cost of shipping the repaired/replaced item back to you. 


If the equipment is not defective, or is subject to the following paragraph, you must pay the cost of shipping, and the 15% restocking fee on hardware.


This warranty does not apply to any failure caused by:
(i) Physical abuse of the equipment or any component including, but not limited to, any act of vandalism by any person other than NZ Laptop Wholesale, it’s employees, agents, or subcontractors,
(ii) Any alteration, modification, addition, or repair made during the warranty period by anyone other than NZ Laptop Wholesale, it’s employees, agents, or subcontractors
(iii) Any accident or damage resulting from fire, water, wind, hail, lightning, earthquake, theft, nuclear reaction, or similar cause originating outside the components of the equipment and not within the control of NZ Laptop Wholesale or caused or contributed to by the negligence of NZ Laptop Wholesale or its employees, agents, or subcontractors, or
(iv) Damage to any component as a result of improper handling or shipment of the component by you or your employees, agents, or subcontractors.


If NZ Laptop Wholesale determines that the equipment is not defective or that the failure arises from one of the causes identified in this paragraph, in addition to all shipping costs, you will be charged and must pay a testing fee of $65.00 per hour.


This warranty is the sole and exclusive remedy that you have against NZ Laptop Wholesale.


This exclusive remedy will not have failed its essential purpose as long as NZ Laptop Wholesale is willing and able to repair or replace the defective parts or refund the purchase price.


NZ Laptop Wholesale’s maximum liability for a breach of this warranty is the purchase price of the equipment. This is your sole remedy and is in lieu of any other warranty, express or implied.


NZ Laptop Wholesale expressly disclaims any warranty of merchantability or fitness for a particular purpose. NZ Laptop Wholesale is not liable for any lost profit, or indirect, special or consequential damages arising out of any breach of this warranty.


E & OE on all publications.
While we endeavour to ensure that the information on our website (or publications) is correct, NZLW does not make any warranties or representations about the accuracy and completeness of the material on it. NZLW may make changes to the material on the website, or to the products and prices described in it, at any time without notice. The material on our website may be out of date, and NZLW makes no commitment to update such material. NZLW expressly disclaims liability for errors and omissions in the contents of our website (and any publications). Users should seek appropriate advice before proceeding on the basis of any information.


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